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Crisis Intervention and Counseling by Telephone and the Internet By David Lester
Ebook Free Crisis Intervention and Counseling by Telephone and the Internet By David Lester
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- Amazon Sales Rank: #1164390 in Books
- Published on: 2012-11-06
- Original language: English
- Number of items: 1
- Dimensions: 9.75" h x 7.00" w x 1.00" l, 2.15 pounds
- Binding: Paperback
- 446 pages
Review The world of crisis center work is changing at a very rapid rate. In just the last 10 years crisis centers have gone from being primarily telephone based services to providing counseling through the internet with texting and chat rooms. This third edition of Crisis Intervention and Counseling by Telephone and the Internet addresses many of the issues and nuances of providing crisis services over the Internet. The editors of the book have gathered the collective knowledge of twenty-six of the leaders in the field of crisis center work. This is an excellent handbook that will be very useful in training both volunteer and professional crisis workers. It begins by detailing the unique contribution of telephone therapy, which is sometime maligned as not as effective as face-to-face interventions. Contributors address some of the most problematic callers to the crisis line including obscene callers, chronic callers, the silent caller and the caller who is a nuisance. There are also chapters on special populations as adolescents, war veterans, the elderly and individuals with disabilities on campus. The most impressive part of this book are the chapters that deal with new technologies. Crisis centers today are finding that they need to be accessible to their clients, many of whom are using texting and chat rooms as their main avenue of communication. There is very little literature on this subject and this book fills this gap very well. The chapter on training by John Kalafat provides the reader with a valuable training tool. It includes a training overview, screening and engaging trainees, creating a learning community; training strategies, feedback strategies and actual role play scripts. Since many crisis centers are staffed primarily by volunteers who may have limited crisis work this chapter is an invaluable tool for supervisors and trainers. The book s appendix includes a model for helping trainers identify the behaviors that affect the learning climate, a personal problems exercise, and an opening exercise. These are excellent tools for helping the trainee to conceptualize what is occurring within the helping contact. Trainees gain insight into what they bring to the session that may affect the outcome. Burnout is a problem in any helping profession and it is a major problem in a crisis setting where the helper does not often have an opportunity to see the final outcome of their intervention. The contact with the client may only be a ten to twenty minute telephone conversation and the interaction lacks sufficient closure for the counselor. In their chapter on Identifying and Responding to Burnout, James Rogers and Barbara Medlock provide insight into the problem and helpful suggestions for combating and treating burnout in crisis center staff. This book will be useful both in training crisis workers and as a university textbook . The editors and authors have presented the current best practices in the field of crisis work. --Reviewed by Lesley Levin, MSW, LCSW, ACSW
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